Strata managers often deal with the same complaints repeatedly. Entry doors are a common source of friction because they affect comfort, safety and accessibility all at once.
This article looks at why door complaints keep resurfacing and how addressing the underlying cause can reduce management workload. It supports the principles outlined in secure ventilation for strata and commercial entry doors.
Common complaints related to entry doors
Typical complaints include
- “It’s too hot and stuffy in the lobby”
- “The door is always being propped open”
- “The door is hard to use”
- “It doesn’t feel safe at night”
Individually, these seem unrelated. In reality, they often stem from the same issue.
Why quick fixes rarely work
Temporary measures like
- Door closers adjusted repeatedly
- Notices asking residents not to prop doors
- Additional signage
rarely change behaviour for long. Comfort issues usually win over rules.
Addressing the root cause
When occupants are comfortable, behaviour changes naturally. Providing secure ventilation allows
- Airflow without rule-breaking
- Comfort without compromising safety
- Fewer conflicts between residents
This reduces the frequency and intensity of complaints.
Long-term management benefits
Over time, managers often notice
- Fewer maintenance requests
- Less wear on door hardware
- Fewer after-hours issues
These outcomes matter more than one-off cost savings.
Committee decision-making
Committees are more likely to support changes when
- The problem is clearly defined
- The solution addresses multiple complaints at once
- Ongoing management effort is reduced
Clear communication is key.
When to escalate
f door complaints persist despite adjustments, it is usually a sign that the door itself is not suited to how the building is used.